1. Shipping Policy

NOIRE offers delivery for confirmed orders within approximately 3 business days. Delivery time may vary slightly depending on your location, courier availability, public holidays, or unexpected delays.

Once your order is placed, our team will process and prepare your items carefully before shipping. Because apparently even elegant outfits need logistics.

2. Order Confirmation

After placing your order, you may be contacted to confirm your details, including your name, phone number, address, size, and selected items.

Orders will only be shipped after confirmation. Please make sure your contact information is accurate to avoid delivery delays.

3. Delivery Time

Standard delivery time is within 3 business days from order confirmation.

• Delivery time starts after the order is confirmed.
• Delays may happen during high-demand periods or holidays.
• The courier may contact you before delivery.

4. Refund & Exchange Policy

Customers may request a refund or exchange within 14 days of receiving the order. Items must be returned in their original condition.

To be eligible for a refund or exchange, the item must be unused, unworn, unwashed, undamaged, and returned with its original packaging and tags.

5. Conditions for Refund or Exchange

Refunds and exchanges are accepted only if the following conditions are met:

• The request is made within 14 days of receiving the order.
• The item is in its original condition.
• The item has not been worn, washed, altered, or damaged.
• The original tags and packaging are included.
• Proof of purchase or order confirmation is provided.

6. Non-Refundable Items

Some items may not be eligible for refund or exchange for hygiene or condition-related reasons, especially if they have been worn, washed, damaged, or returned without their original tags.

Items purchased during final sale promotions may also be non-refundable unless they arrive damaged or incorrect.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos of the issue.

After reviewing the case, we will assist you with an exchange, replacement, or refund according to the condition of the item.

8. Return Shipping

Return shipping fees may apply depending on the reason for the return. If the return is due to a mistake from NOIRE, such as sending the wrong or damaged item, we will help resolve the issue fairly.

If the return is due to a size change, personal preference, or change of mind, return shipping costs may be the customer's responsibility.

9. Refund Processing

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the available payment or refund method used by NOIRE.